Job Title: Operations Coordinator – Faith-Based Travel
Location: Houston, TX
Job Type: Full-Time
Company: Nativity Pilgrimage

About Us:
Nativity Pilgrimage is a mission-driven travel company specializing in faith-based pilgrimages that inspire spiritual growth, community, and unforgettable experiences. We are seeking a detail-oriented and enthusiastic Operations Coordinator to join our dedicated team in Houston, TX. If you’re passionate about travel, enjoy helping others, and thrive in a collaborative, purpose-filled environment, we’d love to hear from you.

Job Summary:
As an Operations Coordinator, you will play a vital role in ensuring a smooth and positive experience for our pilgrims. Working closely with Account Managers, Trip Coordinators, and Spiritual Directors, you’ll provide customer support, process payments, and help manage traveler accounts. This is a great opportunity for someone who enjoys being part of a mission-focused organization, loves to stay organized, and brings a warm, professional approach to customer service.

Key Responsibilities:

• Serve as a point of contact for travelers, responding to inquiries via phone and email
• Process payments and ensure accurate traveler account records in the CRM
• Make and document changes to traveler itineraries and personal information
• Communicate regularly with Trip Coordinators and Spiritual Directors
• Support Account Managers with traveler logistics and updates
• Deliver prompt, friendly, and organized customer service throughout the pilgrimage planning process

 

Qualifications:

• Bachelor’s degree preferred; equivalent professional experience will be considered
• Strong communication and active listening skills
• Detail-oriented with excellent organizational abilities
• Intermediate proficiency in Microsoft Office and CRM systems
• Adaptability and problem-solving skills in a fast-paced environment
• Foundational understanding of payment processing and basic accounting
• A positive attitude and enthusiasm for helping others—especially when discussing travel!

Preferred Qualities:

• Experience in the travel or customer service industry
• Familiarity with faith-based missions or organizations
• A team player with a proactive mindset and willingness to learn

What We Offer:

• A supportive and mission-driven team environment
• Opportunities to grow within a faith-based travel company
• The chance to play a part in creating meaningful pilgrimage experiences
• Competitive compensation

To Apply:
Submit your resume and a brief cover letter sharing why you’re excited about this opportunity to info@nativitypilgrimage.com